Sierra de Alcubierre, 7, Puente de Vallecas, 28038 Madrid, Spain
#329 of 538 B&Bs and Inns in Madrid
Guests' ChoiceBased on 20 hotel reviews
7.8Cleanliness
8.6
Comfort
8.4
Location
6.6
Facilities
8.2
Staff
7.6
Value for money
8.0
Free WiFi
8.1
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Showing 1 – 20
Reviewed: 18 April 2024
Munteanu
RomaniaThere were some issues with the hot water supply. On one night, we only had cold water, which made showering difficult. However, the staff resolved the problem the next day.
For the price, the room is clean and spacious with a nice bathroom and friendly staff, just as pictured.
Stayed in April 2024
Reviewed: 15 April 2024
Reeta
FinlandWe could hear noise from next door rooms/outside area. Location pretty far from the center, had to take uber every time, but there are also supermarkets and restaurants in walking distance.
Clean, nice room, had everything necessary. No reception, but staff replied fast. Door codes worked perfectly (we tried first in the wrong door and didn't work, but then realised the first door is the entrance). Everything was good!
Stayed in April 2024
Reviewed: 21 December 2023
Chinwe
United KingdomThere was no microwave
Clean and modern, good transport link.
Stayed in December 2023
Reviewed: 29 February 2024
Lina
TurkeyThis was the worst accommodation experience that I had. First of all, the checkin was very unprofessional. They had a digital key, and they forgot the provide the password for main door, and I had to argue with customer service from 5pm to 8.30pm to solve this issue. DAY GOT RUINED. After getting in, there was no phone signal in the room and the room window was looking into wall. They refused to change it or cancel my reservation. Customer service were very rude, I asked if I need to stay in the dark and with no signal like a rat, and he said yes, you don't have an option. I went out from the hotel, and the digital keys didn't work, and I had to call the customer service once again and different agents provided me 3 different keys and none of them work. At the end, customer service purposely stop picking my calls (because of not being able to solve my problem, they preferred to ignore me). I had to call them with a hidden caller ID. IT WAS VERY UNPROFESSIONAL AND I STUCK AT THE DOOR. Also, pillows are horrible, it is better you sleep on stone. OVERALL, IF YOU PLAN TO STAY HERE, DON'T!!! Pick somewhere with a kind customer service, where people actually know what they are doing so you do not waste your holiday on the phone to argue with them. They ruined my 2 days in Madrid by causing me stress and anger. I'm just sad that I spent my time, energy and money for nothing, I couldn't enjoy my trip!
There is nothing good about this place. - Rude, unprofessional and ignorant customer service. - Digital keys for the rooms don't work well, and you can stuck at the door. - There is no signal in the basement rooms, and window looks to the wall.
Stayed in February 2024
Reviewed: 10 January 2024
Volodymyr
UkraineThe price is quite high for so small room.Online check-in is too long and tedious. The instructions for check-in are missliding. I haven't received the link to check-in instructions(had to call customer support). The instruction is too long. I have spent more than 1 hour for this process. Have never had such a long checkin before.
Stayed in January 2024
Reviewed: 2 January 2024
Ouahid
NetherlandsThe only thing that I didn’t like, is that you can hear the much noise’s when someone open the doors or the room next to you but the room is excellent 👌
Stayed in January 2024
Reviewed: 18 October 2023
Sahi
BelgiumIt was a pure white fraud only received my money and later on the facility did I not get my room nor the opportunity that was told was also false and wrong.
Stayed in October 2023
Reviewed: 28 November 2023
Anonymous
SloveniaFrom time to time drains in the bathroom have a bad smell.
A nice and cosy room to which you happily return each night after a long day in the city.
Stayed in November 2023
Reviewed: 19 May 2024
Tsimafei
BelarusThere are no comments available for this review
Stayed in May 2024
Reviewed: 2 May 2024
Naveen
GermanyThere are no comments available for this review
Stayed in April 2024
Reviewed: 23 April 2024
Shokhjakhon
UzbekistanThere are no comments available for this review
Stayed in March 2024
Reviewed: 21 March 2024
Alfredo
PortugalThere are no comments available for this review
Stayed in March 2024
Reviewed: 25 February 2024
Anna
United KingdomThere are no comments available for this review
Stayed in February 2024
Reviewed: 4 February 2024
Arkadiusz
PolandThere are no comments available for this review
Stayed in February 2024
Reviewed: 26 January 2024
Abdulkareem
IraqThere are no comments available for this review
Stayed in January 2024
Reviewed: 22 November 2023
Lyons
United KingdomThere are no comments available for this review
Stayed in November 2023
Reviewed: 29 May 2024
Joe
CanadaThere are no comments available for this review
Stayed in May 2024
Reviewed: 5 May 2024
Xiao
SpainThere are no comments available for this review
Stayed in May 2024
Reviewed: 23 December 2023
Diego
NetherlandsThere are no comments available for this review
Stayed in October 2023
Showing 1 – 20
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