All was perfect. The price maybe is somewhat high, but I believe this is the strategy to make ONE santuario an exclusive experience.

This place is a peaceful realm, full of nature. The surroundings are spectacular. The river with clear waters, the small beach, the constant wind, all invite you to rest and relax. Edwin, Edilberto and all the staff were present at all times, alert to anything we might need. What a great service. Nidia and their team at the "spa" were great. Nidia is a skilled massage therapist. Great work on my legs and back! The casa de vapor experience was OUT of this world. We love steam baths and sauna, but the temazcal stands apart. Whoever likes steam baths and or sauna must try this one. It is by the river so you can go straight to it and cool off. Food was really good. It took a while for us to get what we ordered, but it was worthwhile. Fresh natural flavors in every dish. The room was good as well. It was a big king kiosk, with the rest room on one side. The shower had no ceiling, and there was HOT water. Cool indeed.

Stayed in February 2024

Service has room for improvement. Response times were very slow and more than once they forgot our orders.

The hotel was beautiful, food was amazing and staff were very kind.

Stayed in December 2023

I was in a Tent, it is very confortable. I would be perfect if the tent had more windows to open to cirulate the air.

Location is great, been so near the river is ausome. The food is first world class

Stayed in July 2023

This location is magical, fully immerse in the nature. Perfect for relaxing, meditation and some massages. The team also offer possibility to go on some hikes so you can also be adventurous and discover some local gems

Stayed in May 2023

There was construction near the river. it’s a very buggy area, but the AC and mosquito nets help with that. I wish they had internet to the rooms.

We enjoyed staying here! unique experience, lovely landscapes, very quiet. The staff is attentive and friendly. The river was great for kids and they enjoyed the private pool. The rooms are large and comfortable, and we enjoyed the (hot) outdoor shower. The food here is pricey, but once we had a meal I was much less upset about the price (and especially once we ate at some of the overpriced , tourist trap restaurants in the town).The food is great - some of the best I’ve had in Colombia and miles above what you typically get here.

Stayed in April 2023

Poor WiFi meant we had some difficulty using our credit cards to settle the bill. The hotel is expensive even by European standards, but it is a luxury experience. You will have to expect insects getting into the room despite the efforts made as this is a rainforest experience.

An unique experience. A calm and relaxing ambience in beautiful naturalistic gardens set on a curve in the river amongst the magnificent rain forest of the Sierra Nevada. We were greated with warm face flannels as we arrived to see vivid birds and bright and scented flowers. Sympathetic ecohuts with seperate bathrooms and private open air showers. A stunning central building with library, apothecary selling oils and toiletries grown and made on site, seating areas, and an open central campfire. Daily and varied beautifully presented meals of a quality unmatched in any hotel we've stayed in. Great natural treatments are available on request. The list price for meals was lower on our booking site and was incorrect, so check in advance but the lower price was honoured by Leonardo and the team, which was very much appreciated.

Stayed in March 2023

Insect bites

The energy and the people running it

Stayed in December 2022

Other than the Naturopath, Jessy, nobody spoke English at the retreat. We were able to arrange our treatments and tours via WhatsApp and google translate, but it was hard to converse with anyone (ie, at dinner wasn't always sure what we were getting). A trek from Palomino. This is a place you go to stay at the Retreat... not to use as a base to explore Palomino, There was also limited hot water, but wasn't a major issue.

Amazing retreat outside of Palomino. Room was super comfortable and large. Food was outstanding. Spa/wellness services were spectacular. We did Thai Massage, Ayurvedic massage and a couples Bioenergetic chiropractic therapy + Acupuncture with their Naturopath, Jessy. I will say this was the highlight of the trip and if you stay not to miss these treatments. Also did the paddle-board to the beach which was great. And they were very accommodating in leaving us down there afterwards so we could explore the beach and town of Palomino a bit.

Stayed in May 2022

totally relaxing

Stayed in April 2022

Nothing

The remoteness and still be connected via internet. The grounds are amazing…. Be ready for a Natural retreat

Stayed in February 2022

A bit overpriced for some of the additional services offered.

Stayed in December 2021

Amazing food, facilities and the staff.

Stayed in December 2021

nothing really…. all was great

from the moment we arrived we felt at home. the location is amazing, the staff and owners are extremely friendly and helpful. the food is incredible. rooms are big and clean but blend beautifully into the landscape

Stayed in September 2021

All meals were amazing and you cant beat this location

Stayed in July 2021

Take bug spray or wear long pants! There are some mosquitos especially after it rains.

ONE Santuario is truly an amazing, unique experience. You are immersed in nature and in the Sierra Nevada jungle, yet the property has all the comforts and luxuries of a 5 star stay. This includes absolutely delicious food (three course meals, each executed to perfection), super comfortable beds and bathrooms, hot water, wifi, and more. The staff is also very responsive and professional. Strongly recommended, and should become a “must stay” for anyone traveling in the area that enjoys a private, genuinely nature-immersed, luxurious stay.

Stayed in June 2021

Expensive for very little... It is a hotel in a magical and very vulnerable place in Colombia, reasons that make it attractive to any foreigner, but it lacks many things to be a 230 dollars a night hotel (5 stars): 1. The menu is a single, little variety. 2) Breakfast is only one little variety, no juice, no breads, the coffee is of poor quality (very roasted), and little quantity is served. 3) In the rooms there are scorpions, cockroaches, ants, etc. 4) The AC is not regulated in its Temperature. 5) Guests are uncomfortable when they bring pets such as dogs that get on your table and even in the kitchen, 6) many flies in the restaurant, 7) They light a fire in front of the restaurant, smoking the eating space, 8) You ask for towels for the river and they don't arrive. 9) They charge you more than you consumed. Therefore, I recommend that you check the account very well at check out...

Location and te river

Stayed in March 2024

We had serious and different problems: one big snake in the bathroom (probably a Coral snake). We booked a transfer from the airport with the hotel but, the car wasn’t there waiting for us and the hotel did not tell us anything. The hotel took more money from my credit card then the money we agreed to pay. To have the money back it tools 5 days and we ha to go in 3 different offices in Cartagena and in Bogota because they did many mistakes with the process of transfer. Really bad experience

Nothing

Stayed in September 2023

Actually it is not worth the money. Like EVERYTHING in this hotel is extra. There are many many more hotels were at least Yoga is included. Also I had in the cabana a lot of cockroaches. Of course it is the jungle but with this amount of money I expect the cabana to be desinfected against insects.

The Area was really nice as it was so quit and everything. You could really calm down. The staff was really friendly and helped me with everything. They were great.

Stayed in July 2023

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Stayed in January 2024

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Stayed in August 2023

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Stayed in June 2023

There are no comments available for this review

Stayed in April 2023

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Stayed in January 2023

There are no comments available for this review

Stayed in February 2023